We guarantee that the products are free from defects and defects. In all cases we will replace broken or defective products. If he finds a defect in the products, he must take care of it communication as soon as possible, and in any case within ten days, by sending registered letter with acknowledgment of receipt.
Within the same period it can also send a telegram, fax, or e-mail provided that it sends confirmation by registered letter within the next forty-eight hours.
We will replace the broken products or defective. Good returned by default / breakage: the replacement item is shipped at the expense of C.I.M.
The defective / broken item is collected by the shipper (SDA and Italian Post for Italy, Cianciaruso Cargo, Ups, Fedex, Albini & Pitigliani for abroad) upon delivery replacement.The general warranty conditions listed below apply after 10 days. For any assistance need, you can contact the customer service: mailto: The guarantees are cataloged as follows: a) Fiberglass Statues: 5 years warranty on the fiberglass material used, 2 years on the decoration. The fiberglass statues are made with numerous layers of fiber and resins mixed in order to achieve a thickness resistant to bad weather and minor impacts; The decorations are made with resistant acrylic colors on the outside.
The warranty is not applicable if they are placed near the sea or heat sources, or, likewise, are cleaned with acid and non-acid solvents, or are hit by strong hailstorms or acid rain, as well as damaged later uprooting from the relevant base due to strong winds or in the event of a natural disaster.
A preventive appraisal will be carried out on the subject in order to be able to establish the extent of the damage and the cause of the damage. The same conditions apply to resin statues as those in fiberglass; the warranty is not applicable, if they are hit by accidental minor impacts from which small damages can occur, they cannot be repaired; or placed near high heat sources or in the summer sun. b) Wooden Statues: 5 year warranty extendable to 10 years The wooden statues are carved entirely by hand using fine woods such as lime and maple; They are decorated with oil colors.
They are not suitable for outdoor use c) Votes: The electric votive candles or candles are guaranteed for 2 years against operating defects. d) Liturgical objects: Our liturgical objects are guaranteed 24 months from the purchase.
They are made of bronze, brass, wood, plexiglass or glass, cloth etc.
and decorated in gold and silver.
The above warranty does not apply if solvents are used for cleaning. e) Restorations: Our restorations on polychrome wooden artefacts, or on canvases and paintings on wood are guaranteed for 10 years from execution; 5 years on papier-mâché subjects; 1 year on other uncatalogued items. Attention: to clean all our products, we recommend the use of dust-cleaning duvets and / or a simple cloth dampened with running water. It is understood that the warranty covers all possible defects and anomalies of the products that occurred over the years of coverage of the same and does not cover labor and transport costs, which remain the responsibility of the buyer. All the aforementioned guarantees are and remain general conditions for the protection of consumers, they can therefore be improved or waived in order to increasingly ensure an excellent sales and assistance service. For any need for assistance, please contact the customer service: mailto: Terms of Sale Pursuant to Legislative Decree 22/05/1999 n.185 Consumer protection in distance contracts For your protection, please print and keep this page. Purchases through this site are made at: CITTACATTOLICA by C.I.M.
Italy Imp.
Exp. 30027 - San Donà Di Piave (VE) - Italy VAT number IT 03637460654, registered in the Venice Companies Register under no.
REA 400634 - To contact us you can write to the e-mail: or send a fax to n.
+39 0421222316 or call n.
3401112176 Each purchase on the site is governed by the following general contract conditions which replace any previous regulation. We reserve the right to vary the following conditions.
Any new rules will be effective from the moment they are published on this site.
We therefore invite you to read carefully the conditions every time you buy something on the site. Prices and Taxes The prices shown in the product data sheets are excluding VAT, unless specifically notified and, in any case, valid only for Italy.
VAT, if not present, which is calculated and charged only for EU countries (members of the European Union). Where applicable, and only for non-EU countries, all costs for import taxes applied the goods from the destination countries are charged to the customer and must be paid for separately from the latter. They will be anticipated to customs by the courier and charged by the same to the recipient at time of delivery of the purchased product. Terms of payment Advance payment by bank transfer Advance with Postal Money Order, Postal Current Account; Post-Pay Cash on delivery to the Postman or Express Courier (valid only for Italy and for orders less than 200.00 Euros. Credit Cards: Visa, Mastercard, American Express Acceptance of orders To place an order you must be of age The orders you send us will only be binding on us if you receive them from us confirmation by e-mail: mailto: or by Fax: 0818638228.
Print the e-mail and keep it.
If you do not receive the confirmation e-mail, or any fax from us, please contact us. None of the information contained on the site can be considered as an offer but it must be considered as an invitation to offer. Terms of delivery The terms of working days that you find indicated in the product sheets refer to the average period of time normally required for availability of the same.
If an order contains multiple products with different delivery times, the largest of these is taken into account.
Any delays due to the times of production will be communicated to you.
We cannot be held responsible for any damage deriving from a possible delay occurred during the transit. Right of withdrawal Pursuant to the Legislative Decree of 22/05/1999 n.
185, has the right to withdraw from the contract without penalty and without giving any explanation for a period of ten working days from day on which you receive the products. All you have to do is notify us of your intention to withdraw from the contract (indicating how you want the money returned) by registered letter with notice of reception.
Within the same deadline he can also send a telegram or fax, provided that send confirmation by registered letter within the following forty-eight hours. Within the same period of ten working days, you must return the intact products to us and in their original packaging, with the respective delivery notes.
The expedition to sender of the products is at your expense and under your responsibility. As soon as we receive the products, we will refund the sums paid less the original shipping costs. If the product is delivered to us damaged, we have two solutions: If the product is repairable, we will return the amount paid less the repair costs; if, on the other hand, the product is not repairable, we will not return anything.
In any case, the amount paid will be returned minus the original shipping costs. The right to withdraw from the contract does not apply if you have purchased custom-made or customized products. Applicable law All contracts concluded with C.I.M.
Italy Imp.
By Aiello Luigi are intended as perfected in Italy and are subject to Italian law. Trademarks and Copyrights All brands not related to Cittacattolica belong to their respective owners. All images are owned by C.I.M.
Italia Imp.
Or granted to it. Copying, downloading or reproducing the images on this site constitutes a copyright infringement ... Frequent questions: How do I pay for my purchases on Cittacattolica? During the transition to order, it is possible to establish the most convenient type of payment for you based on the place of delivery.
How can I check the goods when they are delivered to me? If you purchased by choosing home delivery, upon delivery of the material by the courier verify that: The number of packages delivered corresponds to that indicated in the accompanying document. The identity and quality of the products, possibly indicated on the packaging, corresponds to that indicated on the invoice. The packaging is intact, not damaged or wet or otherwise altered. The invoice, contained in the special envelope applied on the outside of one of the packages, must be detached and kept. The mismatch in the number of packages or indications, as well as the loss or any damage, must be immediately reported to the carrier. If, on the other hand, you collect the material from one of our CIM offices ", at the time of collection you can check the accuracy and integrity of the products together with the manager before paying. It is possible to re-enter a C.I.M.
Italia Imp.
Exp.?Before giving the last order confirmation, it is necessary to specify the company name to which the purchase invoice will be registered.
Once the desired company name has been specified and the choice confirmed, the invoice will be registered to that company name.
Once the order has been confirmed, the company name for the header of the invoice cannot be changed in any way therefore, it is advisable to check and make sure of the exact heading of the company name for the purchase invoice in order to correctly process the order